Frequently Asked Questions
Top 10 Questions
YES! Rimiv has been building and supporting eStores using WooCommerce and Shopify; know more about about our ecommerce solution.
We can set up and help manage your store, but we recommend our eCommerce Support plan if eCommerce is your main business or if you need hands-on training for your store.The time required for your Website Build depends on factors such as the amount of content your site requires, the complexity of the features required, and your team’s responsiveness during the project.
But the baseline estimate for fifteen pages Website Build is between 4-6 weeks.We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:
- Small requests, such as single page change, we aim to solve within 24 hours
- Medium requests, such as multiple page changes, we aim to solve within 72 hours
- Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project
Yes, we do offer Phone Support.
However, if you are working on a Project, you can request a call with your Project/Site Manager at any time!
You can also contact our agents through our helpdesk or live chat 24/5.Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.
We can also unlock your website, which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.If your website was built by Rimiv…
Yes! If you have a Rimiv-built website and have signed up for Website Support or eCommerce Support, you have full access to our team of support specialists, project managers, writers, designers, and developers to implement changes. Both Website Edits and Website Projects are included at no additional cost beyond your monthly fee.
We do have some rules in place to keep our operations running smoothly for everyone. Please see our Terms & Conditions for Support Services for more details.
If your website was NOT built by Rimiv…
We will make necessary changes on your website as per our standard and then you’ll have full access to our team of website support specialists to take care of any Website Edit requests you have.Yes, we do. Our link building for SEO will raise your website’s authority and boost search visibility in search engines. Combine that with our Google My Business Management service to optimize and further amplify your business’ local presence by attracting more local prospects to your GMB listing and website.
If instead, your goal is to put your business in front of potential clients when they are looking for the same products and services you offer, our Google Ads Management service is just what you need. This can help you put your message in front of the right people at the right time.Website Support
The most popular solution for small and mid-sized companies. Includes unlimited website edits, WordPress consultation, and platform maintenance by our team of WordPress experts.
eCommerce Support
Includes all the features of “Website Support,” plus handing of your online shopping account.
Hosting Support
Ideal for our web-savvy customers. Does not include website edits but includes hosting & routine upkeep on our secured Platform.Sales
A lot of WordPress support companies provide only a small part of what it takes to have a successful website, but Rimiv isn’t just a WordPress support company. We’re an end-to-end web presence management solution all under one roof.
We have a wide range of specialists with expertise in everything from developing new websites to providing fast and secure hosting to and delivering exceptional, ongoing support.
Or, if you’re looking to expand your online reach, we have marketing experts standing by to help with SEO, online advertising, and content marketing.
And on top of that, we provide full support with setting up your brand on top online marketplace in the world.
Gone are the days of coordinating projects across multiple vendors. At Rimiv, we’re your one-stop-shop for all your online needs.Yes! If you already have a WordPress site, we can host and support it too.
If you have an inquiry about your site or are interested in this, contact us, and our technical team will help you migrate your site for FREE.Our support plans are per site, so each new site that Rimiv supports (including subdomains) will add a new plan to your account.
Different sites can be on different plans, however. For example, you could have one site on Hosting Support and one site on Website Support.
If you have several sites that you’d like us to manage, please talk with our sales team.All Rimiv website builds come standard with basic SEO features.
Analysis of your existing website so we can redirect high-ranking pages to your new website and improve the sitemap, renaming your web pages’ URLs to maximize SEF (“Search Engine Friendliness”), and “on-page optimization” of all headings, titles, and keywords throughout your new website.
For more robust Search Engine Optimization services, visit our Promote it offering.
Managed Services
No. On our hosting support plan, you’ll have access to our technical engineers but not our website support team.
To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan to take advantage of our unlimited website support!
Yes. If you’re on our Website Support or eCommerce Support plan, we can review what changes have been made and fix them to produce the desired effect!
If you’re on our Hosting Support plan, our WordPress engineers can revert your site to a previous version using a backup.All images on your website are licensed from stock image agencies to us, so we are prohibited from providing soft files to our clients. These image licenses only apply to the websites we host as well as the newsletter and social media content we create.
We advise our clients against downloading any images or icons from the sites we have created for any other purposes. It would be up to the stock image agencies to determine whether or not a business is using an image in a way that violates the license agreement. Any violation of the image license agreement may result in large fines or the site getting taken down.
The only way for you to use the images for your company collateral materials, if you purchase the image directly from these stock images agencies or if you have click any images which you own and take full responsibility.Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.
When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.
We can also unlock your website, which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.All Rimiv sites built with the fantastic page builder – Elementor. These sites include the following premium plugins for free with your support plans:
Akismet Anti-Spam (Value = $100/year)
Elementor Pro (Value = $99/year)
Essential Addons for Elementor (Value = $40/year)
Gravity Forms with 45 add-ons (Value = $259/year)
The Plus Addons for Elementor Page Builder (Value = $39/year)
WP Rocket (Value = $49/m)
TOTAL VALUE = $586/year
Yes, we do offer Phone Support.
However, if you are working on a Project, you can request a call with your Project/Site Manager at any time!
You can also contact our agents through our helpdesk or live chat 24/5.We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:
- Small requests, such as single page change, we aim to solve within 24 hours
- Medium requests, such as multiple page changes, we aim to solve within 72 hours
- Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project
Yes. When you upgrade from Hosting Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.
Upgrading from Hosting Support to eCommerce Support when you have a online shopping website – our team will manage your eCommerce account, adding pages, listing products, showcase deals & offers etc.
Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.Website Support
The most popular solution for small and mid-sized companies. Includes unlimited website edits, WordPress consultation, and platform maintenance by our team of WordPress experts.
eCommerce Support
Includes all the features of “Website Support,” plus handing of your online shopping account.
Hosting Support
Ideal for our web-savvy customers. Does not include website edits but includes hosting & routine upkeep on our secured Platform.If your website was built by Rimiv…
Yes! If you have a Rimiv-built website and have signed up for Website Support or eCommerce Support, you have full access to our team of support specialists, project managers, writers, designers, and developers to implement changes. Both Website Edits and Website Projects are included at no additional cost beyond your monthly fee.
We do have some rules in place to keep our operations running smoothly for everyone. Please see our Terms & Conditions for Support Services for more details.
If your website was NOT built by Rimiv…
We will make necessary changes on your website as per our standard and then you’ll have full access to our team of website support specialists to take care of any Website Edit requests you have.Website Edits are any changes that can be carried out by our WordPress Support Specialists, in 60 minutes or less, without the need of additional copywriters, designers, or developers. Normally, this includes changes to your existing pages or content but can also include adding new content as long as it’s provided by you, e.g. adding a new blog post where you’ve sent in the ready-to-go copy and images.
Some examples of tasks that would be considered under website edits are:
- Copywriting or editing tasks such as creating headlines, service pages, or proofreading content
- Design work such as designing new page layouts, or creating mockups
- Detailed site performance optimization
- This also includes backend edits such as website setup, configuring and troubleshooting plugin settings where supported, and HTML/CSS adjustments.
A Website Project is a larger request that requires customized copywriting, design or development work related to a single page on your website. For clients, Website Projects comes with additional fees, which will be quoted on a per-project basis.
The following items are considered under the scope of Website Projects:
- A complete refresh of your entire website. This is considered a Website Build and is charged according to the scope of the build.
- Very large or complex requests such as implementing eCommerce solutions, creating a jobs board, creating custom integrations for 3rd party tools, or creating a large customized new feature on your website may have an additional fee.
- Customized blog articles. If you’d like assistance with writing blog articles, you can add-on Blog Writing services on a retainer plan.
- Copywriting, design, and development unrelated to your website, such as brochures, ebooks, flyers, event banners, email templates, logos, developing software applications, or custom WordPress themes.
Projects & Builds
YES! Rimiv has been building and supporting eStores using WooCommerce and Shopify; know more about about our ecommerce solution.
We can set up and help manage your store, but we recommend our eCommerce Support plan if eCommerce is your main business or if you need hands-on training for your store.Yes, we help set up membership websites for our clients whose business models revolve around subscription-based services or membership plans with private content, member-only products, or discounts.
However, we do not manage administrative tasks for clients, such as following up with your members on failed payments, advising them on their benefits, or anything that requires us to interact with your eStore’s customers.Yes, we do. As part of our WordPress installation’s vast feature set, we offer multilingual functionality through a plugin called MultilingualPress. It allows us to set up websites that are identical to your English-language website in about 175 different languages. It allows users to switch between languages within one website and much more.
Please note that Rimiv does not offer translation services, and you must provide all the foreign language content for the website.Our Design and Creative team will select the web fonts based on your branding, preferred tone, and the references you provide. The fonts are usually selected from Google Web Fonts, most of which are free and will display consistently across most browsers and operating systems.
However, if you’d like to use a font you’ve purchased, here are the font files for each font weight (boldness) you’d need to provide:
TrueType Fonts (TTF) OR OpenType Fonts (OTF)
PLUS
Web Open Font Format (WOFF) AND/OR Web Open Font Format (WOFF 2.0)
Please check the font license thoroughly before using, to make sure that you have the right to use it on your website. Some font licenses may only allow local computer use (i.e. limit the number of computers you can install the font on), restrict the number of domains it’s used on, or prohibit users from copying or sharing the files with others. Any violation of the font license agreement may result in large fines or the site getting taken down.You can use your own images, stock images, or a combination of both. Whether Rimiv sources the images from our licensed provider or receives them from you, our design team will prepare them, so they are optimized for your website and brand.
If you are providing your own images, you must confirm that you have the ownership or licensing rights to the photos and accept full responsibility and liability for using these photos.
If you’d like to use images from your current website, we recommend checking with your current website provider about the terms and conditions before proceeding. Some website providers may technically own the images on your site (and do not allow you to copy and use them elsewhere) but some may give you full rights to the images.Companies can and do search the web for unlicensed use of their copyrighted work. You are responsible for verifying that you have the correct permissions to use any content you send to us. If we receive an unauthorized usage notice from the copyright owner for content you’ve sent us, you’ll be liable to pay a fine that ranges from $100s to $1000s.
There are many types of content license agreements, each with different usage restrictions. Whether it’s a free stock image or a photo taken by a photographer you hired, we recommend checking the license or terms that govern the photo’s use and making sure that you understand the releases, copyright, and trademark of those images before you use them on your website to avoid possible violation.
Here are the types of images we do not recommend using on your website:
- Editorial Use only images: This type of content doesn’t have any model or property releases, which means they can’t be used for commercial, promotional, advertorial, or endorsement purposes. This type of content is intended to be used in connection with newsworthy events or of general interest (for example, in textbooks, newspapers, or magazine articles).
- Free stock images: Although most free stock image websites claim that their images can be used on commercial websites without having to ask for permission from image owners, most have limitations on how you can use them or what you can do to the photo. Some free stock images require source attribution when using them. Their terms can always change and users will have no way of knowing when the “free” terms are going to end, so it’s best to avoid using free stock images on your business websites.
- Product images, partner/vendor logos, third-party trademarks: If you are an officially authorized reseller/partner/dealer, the parent company should provide you with the usage guidelines for product images, partner logos, or third-party trademarks. If the information is not available or if you are unsure, please check the terms and conditions with the official source before proceeding. You may need written permission from your partner company in some cases. Rimiv cannot download these kinds of images from any third-party websites unless we receive your written confirmation.
The time required for your Website Build depends on factors such as the amount of content your site requires, the complexity of the features required, and your team’s responsiveness during the project.
But the baseline estimate for fifteen pages Website Build is between 4-6 weeks.| WooCommerce | |
| Pros | If you are already a WordPress user then Woocommerce could be a good option for you starting an online store. It’s a completely free platform with our own web host and it’s a plugin of WordPress and you can easily install and access that beginners can start with this tool and it needs less server support and can easily be customizable from the WordPress framework. WooCommerce is a free plugin for WordPress so one can simply install it and can ready to go. Some of the basic features might not be enough for everyone, so to take full advantage of its potential. WooCommerce is the most stable and it covers all extensions with a variety of features. |
| Cons | WooCommerce provide limited functions if you want more functions or extensions then you will have to pay. |
| Shopify | |
| Pros | Shopify is also a good eCommerce software. It is an ideal platform if you’re a beginner. It has premium themes with SSL certificate with analytics system included PLUS Google Analytics integration. |
| Cons | It covers a hosting feature with its own sub-domain for all plans and one can also add their own custom subdomain name. But due to its budget, pricing and cost, it’s turns out to be expensive solution which you expand your business. Shopify does not provide an open-source platform like WooCommerce. |
Project task is divided into multiple milestones, and payments are done as and when the milestone is completed.
We also offer a monthly payment plan for 12 months only if you subscribe to our website support plan. In case if you plan to cancel the project within 12 months, you will lose your websiteMarketing Services
While we’ve had much success pushing our clients up the ranks, the shifting nature of search algorithms doesn’t allow us to guarantee a top 10 ranking.
But we do vow to offer a solid SEO campaign built to elevate your overall search visibility and drive more organic traffic to your website.Platform/Technical
We have a team of WordPress engineers and testers who are dedicated to keeping your site up to date.
Here is an overview of the update process:
- Generate a fresh staging site based on your live site
- Update WordPress core, theme, and all plugins on the staging site
- Run our laundry list of tests, and track bugs and issues
- Apply fixes to issues and re-run tests
- Share staging site with you to review
- Push approved updates to live site
- Provide you with a summary of the updates and information about new features and changes
We take security extremely seriously at Rimiv and have a number of measures deployed and planned. Some security measures are active by default and some can be activated upon request.
Some of these measures include:
- Installing SSL certificates – the first step for improving security on a website
- Activating 2FA – any WordPress user account can be configured with 2FA upon request
- Enabling HTTP security headers – available on all websites upon request
- Akismet & reCAPTCHA spam protection – to protect your site against unwanted bot and spam entries
- Custom WordPress login URL – reduces brute force attacks by hiding the login URL.
- 30-day update cycles – keeping your website up-to-date is vital. We are starting to roll out 30-day updates across all our sites
- And many more! – we have many more security features deployed such as server side protections, and on-site security fixes
No. In order to keep your site secure and functional, we do not allow our customers to access the SFTP for their site. We also need to prevent large files being uploaded to our servers.
If you need to access your SFTP for any reason, submit a ticket and our WordPress specialists will help you.Yes, we will troubleshoot and investigate any WordPress conflicts or any plugin that Rimiv supports. We will also work directly with the plugin developer on your behalf.
If you don’t see the plugin you’d like to use, let us know and we’ll talk to our development team about adding it or help you find an alternative.
Rimiv knows WordPress, and we are here to make sure your website is always running smoothly, and ensure plugins are operating as intended.Yes, we carry out performance optimizations on your website. Here are some of the tasks we can perform to improve the speed of your site:
- Optimize Images
- Specify Image Dimension to Load in Proper Size Images
- Reduce Server Response Time
- Inline JS and CSS for small file
- Preload for Google fonts and local fonts
- Remove unused JS and CSS
- Minify Javascript and CSS
- Leverage Browser Caching
- Enable Compression
- Render-Blocking Resources
- Cleanup HTML
- Lazy Loading Images
- Load Critical CSS
- Defer JS
- Generate WebP Caching
- Activate CDN Support
- Fixing errors
- Fixing broken links
- Remove unused plugins
- Optimize Elementor section (For Elementor sites)
- And more
There is a 30 day review period for this service where you can work with an engineer to ensure we get your pages performing how you’d like.
You can also get a FREE Website Performance & Security review here, to see how your current site is performing.Yes, you will get a staging site, which is a direct copy of your live site.
The staging site IS for Rimiv to run and test new updates and for you to review these updates. It can also be used for testing out new and existing plugins. All new plugins must be sent to Rimiv to test and install.
The staging site IS NOT for developing new layouts or pages. We won’t deploy the staging site to the live site, as this is likely to break the live site and lead to data loss.Yes, we do full back of your website
This just includes website content such as page content, images, white papers, and blog posts, WordPress theme, plugins, database, and web code.
This service is free if you are on our Elementor platform.We have just two limitations, on-disk space and site visits.
Disk Space
- You get 30GB of disk space for your website. This is sufficient for 99% of all sites we host, with the average site size being 0.5GB.
- Extra charge may occur per additional 10GB used. We also offer image optimization and media clean-up to help reduce the size of your site.
Visits
- You get 100,000 visits per month.
- Extra charge per additional 100,000 visits.
Benefit of hosting your website on a cloud server is that you can easily scale your service without impacting your hosting performance.
Keeping a watch on your hosting on-disk space and site visits is one of our task to monitor on regular basis.
If there is a need arises to scale the service, we will prior inform you and this will also impact your monthly price.No, for us to fully backed you up with our support, we prefer working on our server as we can ensure the security, speed and performance of your site on our server and also we will have full flexibility to perform our task to maintain your site.
Once you get on board with us, we will sign you up with our Hosting Support service and perfrom a free migration of your hosting website to our server.
If you want us to build website for you as a one time project and hand over to you, then in that case we will build the website on our platform and once it is completed, we will transfer the website to your hosting provider.INCLUDED
Our Hosting Support, includes hosting of your website, monthly theme & plugin updates, infrastructure support & uptime monitoring, a site that is secure like Fort Knox, built for speed, a staging site, daily backups, an SSL certificate, proactive hack and malware removal, and much more!
NOT INCLUDED
Any front-end website edits or support. You’ll need to sign up for one of our support plans for that.
Or, if you need any new content, design, or custom development, you can sign up for a one-time Project.Account & Billing
You will be charged for the Website Build once your Project Manager kicks off the project and it is officially “in progress.” See your quote for prearranged payment plans.
Your chosen Website Support monthly subscription plan will start once your website build is “complete” and goes live on the web.